FREQUENTLY ASKED QUESTIONS
How can I book an appointment?
Fill out the booking form under the Contact tab, or e-mail firstname.lastname@example.org and someone will get back to you as soon as they can. Please refrain from sending several e-mails, or using both the booking form and e-mail address as we will be able to respond to your enquiry much faster if all of your information is in one place.
What information do you need from me?
Any reference images or photos you have, to give us an idea of the style you are after. Usually 3-4 images will give us a good idea of what you would like, but if you have a few concepts you wish to include, you can attach a maximum of 10 images. It helps the design process if you are as clear and concise as possible. Do also feel free to send images or details of things you don’t like about a particular style. If you want a coverup, or have an existing tattoo that you want worked around, we would require a picture of this as well. It is helpful if you can send us a picture of where you would like the tattoo, with the area marked so we have a good idea of size. This can be a photo with the area circled.
Can I book a consultation?
We usually get all of the information we need via e-mail which is why we ask for as much clear information as possible. If you don’t feel as though you can adequately convey your ideas via e-mail we may be able to arrange for a
consultation depending on your design concept.
Why do you take a deposit?
In order to schedule an appointment and create your Tattoo we take a non-refundable deposit. This is an industry standard practice and secures our time for the creative process, from the initial consultation and relevant research, to the end design.
How much will the deposit be?
This depends entirely on the design and how many appointments you need to complete the tattoo. The deposit fee will be offset against the final, total cost of your Tattoo, chargeable on your appointment date.
When do I get to see my design?
We do not send out designs in advance. Once we have agreed on the general design concept of your Tattoo, the original drawings will be presented to you on the day of your appointment. At this point we can make any necessary amendments to preference and fit, to ensure you have the perfect, finished design on the day.
What if I don’t like the design?
Should you wish to change your Tattoo concept entirely and request a totally different design direction after booking, we would need a fresh consultation and a further, new deposit would be due.
Can I bring a guest to the appointment?
Please do not come to your appointment with anyone else. There are plenty of lovely cafes and coffee shops in the area for friends to wait, if they wish to accompany you to and from an appointment.
Can I choose the date I want?
Unfortunately, we have so many enquiries it is impossible to offer dates before a deposit is paid. We will always roughly advise you when the next available dates are before you pay your deposit, and as soon as you have paid your deposit we will send you an invite for the next available date or dates.
What if I can’t make the date you invited me to?
Just respond to the invite as soon as possible advising you cannot make that date, and advise if there are any other dates you can’t do. We will then send you an alternative invite. Rescheduling without adequate notice can result in the loss of a portion of, or in some cases, all of your deposit.
What if I accept the date and then can no longer attend?
Appointments are reserved as much as a year in advance, and although we will always try to be understanding of events that arise which may require an appointment change, you will need to contact the studio by email with at least 7 days notice, to request an appointment reschedule without penalty.
What happens to my deposit if I need to cancel/reschedule?
>7 days notice
Notify the studio of your request to reschedule 7 (or more) days in advance of your scheduled appointment. We will apply your deposit to a new appointment.
<7 days notice
If you notify the studio of your request to reschedule in less than 7 days in advance of your scheduled appointment, a 100% penalty will be deducted from your deposit. We can offer a rescheduled appointment if you replenish your deposit back to 100%.
Same Day Cancellations
If you cancel on the same day, or miss the appointment without notice, 100% of your deposit is forfeit. Please plan for travel, traffic and parking at the studio location. If you’d like to reschedule after a no-show, or late cancellation where a penalty has been applied please contact the studio to discuss a new appointment and to replenish your deposit.
How do I get to you?
Our address is: 34 Upper Saint James Street, Brighton BN21JN
Our studio is Brighton Tattoo Museum, next to the Hand in Hand Pub.
We recommend public transport if possible as we are only a 15 minute walk from Brighton train station.
If you do drive, we recommend parking in Chapel Street car park, Brighton, BN2 1RW
This is a 24 hour car park which will allow you to stay for as much time as the appointment takes.
On street parking is not recommended due to the volume of resident only bays and the necessity to have the correct parking app.
How / when do I pay?
Please bring enough cash or the means to complete an instant bank transfer at the end of your appointment. THE TATTOO IS ALWAYS PAID IN FULL WHILE ATTEDNING THE APPOINTMENT. If you have multiple sessions booked you will need to pay in full at the end of each day session. Your deposit amount will continue to roll over and secure your next appointment until your final session where it will come off the final balance.
How much will it cost?
You should have been given an estimation at the time of booking but if you are unsure, please ask at the beginning of the appointment to ensure you have the means to pay before starting.
What do I need to know about the day?
Please arrive at your appointment in good health, well hydrated and having eaten a substantial meal within a sensible timeframe.
Wear comfortable clothing that allows easy access to the area being tattooed. For example if you are having a tattoo on your thigh, it is a good idea to come with loose trousers or shorts so that nothing rubs on the tattoo. There is a bathroom you can use if you need to change when you arrive.
If possible, try not to wear your favourite clothes as there is some possibility of contact with the ink, which can stain clothing.
Do not moisturise the area being tattooed, this prevents the stencil from properly adhering.
Do not consume alcohol within 24 hours of your appointment time as alcohol thins the blood and can negatively impact the tattoo and healing process.
If you are booked in for a long session, feel free to bring drinks and snacks to keep your energy up during the day.
We do not recommend using numbing cream as this can affect how well the ink takes to the skin.
Please don’t arrive before your appointment time as the studio is booked in time slots and is cleaned between visitors.
Please ensure to bring enough cash, or the means to complete an instant bank transfer at the end of your appointment.
If you arrive by car, please allow enough time to find adequate parking that is valid for longer than the duration of your appointment.
We may ask to take photographs or videos of the tattoo process or final tattoo. This is an important part of our work and essential for our portfolio so please bear this in mind.
You will leave the studio with your new tattoo wrapped up and ready to go, along with aftercare instructions should you need.
Speak to us if you have any concerns, but apart from that try to relax and look forward to your new tattoo.